Just click the Register button at the top of the page and fill out the required fields on the forms provided. Someone will reach out from our office to send more information and schedule a time for a personal consultation with you to discuss your pet’s needs and what dates you require services.

Once we aquire all the information that we need, we will schedule a Meet N’ Greet with your pet sitter or dog walker and assign a lock box for your location so that the assigned staff member can access your home.

Once your profile is completed and we have scheduled your intitial consultation, you will be able to book your appointments online through your profile scheduling portal whenever it is convenient for you to do so.

You can cancel services easily within your profile portal as well.

All changes made in the profile portal automatically communicates with our main office and our management team will always confirm your request for service or for your cancellation.

We provide a lock box with an assigned code for yor location during the initial Meet N Greet. Simply place your key inside and place anywhere outside your location such as on the front or back door, on a back gate or on the side of your house etc…

If you live in a gated community or apartment building, we must have a gate card or key fob to get into your building plus two sets of working keys to be provided during the initial consultation. For your security, no keys will be mailed or hidden outside.

Keys are kept in the safe at our office and coded with a number and your pet’s name.  There are no paper records kept at our office that could ever connect your numbered key to your home.

Payment is due at the beginning of the following month for our monthly walk clients and the week before your scheduled pet sitting service, for our pet sitting clients.  We accept all major credit cards as well as checks.  You can login into your online profile at any time to update your credit card information or print out an itemized statement of your visits.

We require 24 hours notice for all cancellations.  Thank you for your understanding.

The earlier you book, the more likely you are to get your favorite Tailchaser Pet Care Professional!  We are happy to accept last minute requests depending on the availability of our staff members.  If you are new client, please allow time to schedule a free in home consultation before your trip.

Absolutely!  However, we charge a 50% rate increase for all services completed on Federal observed holidays.

Your pet’s safety is our top priority.  In the event of extreme weather, our pet care professionals have protocols to determine if the visits need to be modified to eliminate exposure to elements.  Please leave us a towel to clean wet and muddy paws!

If weather makes travel difficult, we ask our clients to be understanding of walk and visit times, as we may need to widen our timeframes when travel is dangerous.